What to say on the phone?
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As with a normal conversation, there is a certain etiquette in the communication on the phone. This is a set of rules that state what and how to talk on the phone. Let's consider this issue in more detail.
General rules of telephone conversations
- Any conversation begins with a greeting. It is best to use the good word "Hello" or "Hello." Also the expression "Good day" is suitable.
- As a parting word, "All the Best" or "Good-bye" is suitable.
- If your call can become unexpected, you should ask if you are worried about the person you are talking to.
- Remember that the best time for a call to friends is the evening, when it comes to weekdays. On weekends, it's better to call on business and with suggestions for a meeting late in the morning or afternoon.
- If you received a call in error, you can simply answer "You are mistaken" and wish you all the best. If you made a mistake, you need to apologize for the trouble, say that you made a mistake and say goodbye.
Conducting business talks
Business negotiations constitute an important part of thework of many managers and workers. Leaders in large companies and business owners note that it is business negotiations that occupy most of their working time. Of course, business negotiations have their own etiquette. The first rule of conducting business negotiations is to listen more than speak. The second rule - in any case not interrupt. The third rule is to speak clearly and clearly, without superfluous words.
When establishing a contact, it is better not to conduct anyconversations, except business. When contact with the client or partner is already established, in the etiquette of business negotiations it is allowed to conduct brief conversations on outside topics. However, it is necessary to speak, first of all, in the case. When conducting a dialogue with colleagues, a formal form of negotiation is allowed, but it should be remembered that one should not touch personal matters.
Conversations with elders
Next, consider the etiquette of telephone conversations withpeople who are older than you by age. If you are talking with a woman who is older than you, while neither is your colleague or leader, in this case a formal form of conversation is allowed. However, do not forget about the respectful form of treatment - contact the interlocutor for you, try to maintain a positive note of the talks, not to focus on the problem.
If a person is only familiar to you orfamiliar to your relatives, friends, then on etiquette you should not discuss with him other people. If your interlocutor is a man who is older than you, try to be courteous and at the same time talk less about extraneous things. In other words, if you can say a few words about any little things, then according to etiquette you better talk about it with a woman, rather than with a man.
If a man uses profanity when speaking with you, you should not repeat after him, keep yourself within certain limits.
Communication with relatives
Some relatives also need to comply withetiquette of communication. You should not question a person for a long time about his life and relationships, any things, especially if a person signals that he wants to end the conversation. With relatives it is customary to talk about business in the family, about any little things, whether it's the weather, buying furniture, car and stuff.
At the same time, we should not forget that youyou conduct a dialogue, and therefore you need to give a voice to a person without interrupting it. It is not recommended to talk about politics, religion and other conflict topics. Also, do not always talk about work, if you feel that a person is not inclined to support this topic. You should not blame the person, let your criticism be purely advisory in nature. It is not necessary for a person to advise anything if he does not want to.
Communication with a girl
Now let's talk about how to communicatephone with a girl. An important point in the negotiations with the girl is the presence of an excuse for the call. At the first stage of communication, the reason for the call is not only a confirmation of interest, but also a kind of compliment. For example, you can call and ask a question: "Recommend me a film, please" or "Please, please, what kind of gift to mom for Birthday". It is worth asking about how her day went, and be ready to listen to her problems, give some advice. You should always say the words in support and at the same time do not forget about the joke. At the first stage of communication, jokes should be strictly friendly, should not be vulgar and contain profanity. Do not miss the opportunity to make a compliment, not only about the appearance, but also about the aspirations and desires of the girl. In doing so, try to make a compliment unobtrusively. Speak on topics that are interesting and understandable to the girl.
You can also benefit from the article How to communicate by phone.